TY - JOUR
T1 - Beyond knowledge integration barriers in ERP implementations: An institutional approach
AU - Bohorquez Lopez, Victor Wilfredo
PY - 2018/12/10
Y1 - 2018/12/10
N2 - © 2018, University of Zagreb, Faculty of Organization and Informatics. All rights reserved. The objective of the article is to go beyond the knowledge integration barriers in ERP implementations by analyzing structural, technological, intellectual and socio-emotional barriers that appear during an ERP implementation project. Using an action research methodology, the article provides some hints highlighting the knowledge integration process, and proposing an Institutional Model of ERP Knowledge Integration where ERP “best-practices” affect and are affected by institutional logics through legitimacy and isomorphism mechanisms, showing two processes of institutionalization: (1) processes that challenge knowledge integration barriers by embedding ERP “best-practices” in the expected formal functioning of the organization as well as in the routines and habits of employees; and (2) processes that operate as drivers of evolution and change by embedding the institutional logics and new requirements within ERP “best-practices”.
AB - © 2018, University of Zagreb, Faculty of Organization and Informatics. All rights reserved. The objective of the article is to go beyond the knowledge integration barriers in ERP implementations by analyzing structural, technological, intellectual and socio-emotional barriers that appear during an ERP implementation project. Using an action research methodology, the article provides some hints highlighting the knowledge integration process, and proposing an Institutional Model of ERP Knowledge Integration where ERP “best-practices” affect and are affected by institutional logics through legitimacy and isomorphism mechanisms, showing two processes of institutionalization: (1) processes that challenge knowledge integration barriers by embedding ERP “best-practices” in the expected formal functioning of the organization as well as in the routines and habits of employees; and (2) processes that operate as drivers of evolution and change by embedding the institutional logics and new requirements within ERP “best-practices”.
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U2 - 10.31341/jios.42.2.1
DO - 10.31341/jios.42.2.1
M3 - Article (Contribution to Journal)
SP - 159
EP - 178
JO - Journal of Information and Organizational Sciences
JF - Journal of Information and Organizational Sciences
SN - 1846-3312
ER -