TY - JOUR
T1 - Gestão do Conhecimento no setor da saúde
T2 - Mapeamento de ativos de conhecimento com o CommonKADS
AU - Poleza, Mariangela
AU - Dávila Calle, Guillermo Antonio
AU - Ribeiro Junior, Divino Ignacio
PY - 2020
Y1 - 2020
N2 - This study aimed to understand how knowledge assets are embedded in the patient care process in a healthcare organization. We conducted a case study in an organization of the health sector and we used observation and interviews for collecting data. We followed guidelines from CommonKADS for analyzing and organizing the results. The results showed that of the six knowledge assets identified, the knowledge asset related to the study group is not in the correct form, place, time and quality. This directly influences the process of knowledge creation, which is impaired, since only socialization happens properly. Thus, for this case we suggested the use of computational agents so that all stages of knowledge creation can happen, and the feasibility of this proposal was demonstrated in the study. Moreover, the results showed that the organizational culture, guided by the leader, favors the sharing of knowledge in the studied organization, as well as the providing of quality care to patients. Our findings contribute to the knowledge-based view, with empirical research related to Knowledge Management in health organizations in emerging countries and exemplify the application of CommonKADS. Future research may explore cases in other knowledge-intensive sectors, and may use methods for analyzing the dynamic aspects of organizational knowledge creation.
AB - This study aimed to understand how knowledge assets are embedded in the patient care process in a healthcare organization. We conducted a case study in an organization of the health sector and we used observation and interviews for collecting data. We followed guidelines from CommonKADS for analyzing and organizing the results. The results showed that of the six knowledge assets identified, the knowledge asset related to the study group is not in the correct form, place, time and quality. This directly influences the process of knowledge creation, which is impaired, since only socialization happens properly. Thus, for this case we suggested the use of computational agents so that all stages of knowledge creation can happen, and the feasibility of this proposal was demonstrated in the study. Moreover, the results showed that the organizational culture, guided by the leader, favors the sharing of knowledge in the studied organization, as well as the providing of quality care to patients. Our findings contribute to the knowledge-based view, with empirical research related to Knowledge Management in health organizations in emerging countries and exemplify the application of CommonKADS. Future research may explore cases in other knowledge-intensive sectors, and may use methods for analyzing the dynamic aspects of organizational knowledge creation.
KW - knowledge management
KW - Health organization
KW - CommonKADS
KW - Knowledge Engineering
KW - Case study
U2 - 10.22279/navus.2020.v10.p01-17.1071
DO - 10.22279/navus.2020.v10.p01-17.1071
M3 - Article (Contribution to Journal)
SN - 2237-4558
JO - Navus - Revista de Gestão e Tecnologia
JF - Navus - Revista de Gestão e Tecnologia
ER -