TY - GEN
T1 - Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME
AU - Cueto-Santander, Daniela
AU - Cueto-Castañeda, Sebastian
AU - Quiroz-Flores, Juan Carlos
AU - Flores-Perez, Alberto
N1 - Publisher Copyright:
© WCSE 2023.All rights reserved.
PY - 2023
Y1 - 2023
N2 - The digital sales market has grown significantly in recent years, especially during the global pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick commerce company by applying four selected tools. The goal is to complete the highest number of orders within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic layout planning, 5's, and work standardization, resulting in an 18.6% increase in the service level. This model can be replicated by other companies in the industry and serve as a basis for further research.
AB - The digital sales market has grown significantly in recent years, especially during the global pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick commerce company by applying four selected tools. The goal is to complete the highest number of orders within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic layout planning, 5's, and work standardization, resulting in an 18.6% increase in the service level. This model can be replicated by other companies in the industry and serve as a basis for further research.
KW - 5S
KW - demand forecasting
KW - quick commerce
KW - SLP
KW - work standardization
UR - http://www.scopus.com/inward/record.url?scp=85176393760&partnerID=8YFLogxK
U2 - 10.18178/wcse.2023.06.057
DO - 10.18178/wcse.2023.06.057
M3 - Articulo (Contribución a conferencia)
AN - SCOPUS:85176393760
T3 - 13th International Workshop on Computer Science and Engineering, WCSE 2023
SP - 384
EP - 391
BT - 13th International Workshop on Computer Science and Engineering, WCSE 2023
PB - International Workshop on Computer Science and Engineering (WCSE)
T2 - 2023 13th International Workshop on Computer Science and Engineering, WCSE 2023
Y2 - 16 June 2023 through 18 June 2023
ER -