The internal communication in public universities is an unexplored field, however the previous investigations considered to internal communication as a strategic element and essential to the success of an organization. You can improve internal communication using digital channels that enhance and simplify the variety of traditional channels. The objective of the research is determined what extent applications in the cloud of Google Apps for Education improve internal communication between members of the university community. The results of the research reveal that the use of the Software as a Service Google Apps does not substantially improve internal communication among members of the university community. However, we have identified some factors that prevent the use of Google Apps for Education, such as limitations in computer infrastructure, low level of knowledge in computing, limited use of digital tools in academic activities and the absence of a strategic plan for internal communication.