The influence of digital transformation of the peruvian public sector on citizen trust

Raúl Díaz Parra, Christian Libaque-Saenz

Research output: Chapter in Book/Report/Conference proceedingPaper (Conference contribution)peer-review

Abstract

Developing countries have been launching e-government projects; a number of them have, however, failed partially or completely, generating distrust in citizens. E-government implies an internal approach, which has been extended with an external view as a consequence of the Digital Transformation in the public sector and its relationship with citizen trust. This paper aims to study the influence of digital transformation of the Peruvian public sector on citizen trust. We propose a quantitative method of research using the structural equation modeling (SEM) technique to assess our proposed model.

Original languageEnglish
Title of host publication26th Americas Conference on Information Systems, AMCIS 2020
PublisherAssociation for Information Systems
ISBN (Electronic)9781733632546
StatePublished - 2020
Event26th Americas Conference on Information Systems, AMCIS 2020 - Salt Lake City, Virtual, United States
Duration: 10 Aug 202014 Aug 2020

Publication series

Name26th Americas Conference on Information Systems, AMCIS 2020

Conference

Conference26th Americas Conference on Information Systems, AMCIS 2020
Country/TerritoryUnited States
CitySalt Lake City, Virtual
Period10/08/2014/08/20

Keywords

  • Citizen trust
  • Digital transformation
  • Improved services

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