TY - GEN
T1 - Warehouse management model based on Lean Warehousing to improve perfect order fulfillment in a pharmaceutical warehouse
AU - Garavito-Bejarano, Alexander
AU - Villegas-Jara, Cecilia
AU - Quiroz-Flores, Juan
N1 - Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2023
Y1 - 2023
N2 - This study focuses on the correct service management of pharmaceutical warehouse processes since an excellent level of service is required in the correct distribution of orders without interrupting the flow of deliveries to customers. This problem becomes more relevant because it involves medicines. For this reason, the level of perfect order fulfillment was analyzed, of which it presents a % of 85% compared to 95% of the required sector, which this gap is equivalent to S/. 411,451 in lost sales due to penalties and returns. As a contribution, Lean Warehousing tools such as 5s, standardization, Poka Yoke and TPM were implemented in the warehouse processes following a continuous improvement methodology. The solutions presented for each root cause were measured based on indicators of the perfect order, such as the percentage of complete deliveries, the percentage of quality deliveries, the percentage of on-time deliveries, and the percentage of adequate documentation. In conclusion, the application of the improvement proposal will increase the percentage of perfect orders above 95% of the standard of excellence, achieving a better flow of orders in a future VSM in less time and in a higher quality of service for the final customer.
AB - This study focuses on the correct service management of pharmaceutical warehouse processes since an excellent level of service is required in the correct distribution of orders without interrupting the flow of deliveries to customers. This problem becomes more relevant because it involves medicines. For this reason, the level of perfect order fulfillment was analyzed, of which it presents a % of 85% compared to 95% of the required sector, which this gap is equivalent to S/. 411,451 in lost sales due to penalties and returns. As a contribution, Lean Warehousing tools such as 5s, standardization, Poka Yoke and TPM were implemented in the warehouse processes following a continuous improvement methodology. The solutions presented for each root cause were measured based on indicators of the perfect order, such as the percentage of complete deliveries, the percentage of quality deliveries, the percentage of on-time deliveries, and the percentage of adequate documentation. In conclusion, the application of the improvement proposal will increase the percentage of perfect orders above 95% of the standard of excellence, achieving a better flow of orders in a future VSM in less time and in a higher quality of service for the final customer.
KW - 5S
KW - Lean Warehousing
KW - Perfect Order
KW - RFID
KW - Standardization
KW - TPM
UR - https://www.scopus.com/pages/publications/85172318522
M3 - Articulo (Contribución a conferencia)
AN - SCOPUS:85172318522
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Matta, Rodolfo Andres Rivas
PB - Latin American and Caribbean Consortium of Engineering Institutions
T2 - 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
Y2 - 19 July 2023 through 21 July 2023
ER -