WhatsApp: herramienta de apoyo docente en el proceso de enseñanza aprendizaje en la educación remota

The objective of this research was to describe the use of the WhatsApp digital tool in the remote teaching-learning process in three public educational institutions in the city of Lima. The type of research is substantive and the design was descriptive transectional non-experimental. The population consisted of 71 teachers and the sample was 51 teachers at the primary level. To collect the information, a questionnaire prepared by Cáscales-Martínez, et.al (2020) was used. The instrument has three dimensions and a Likert scale with 4 cut-off points. The questionnaire passed the content validity tests through four expert judges and internal consistency analysis by Cronbach's Alpha, obtaining a value of 0.863.
The study concludes that basic education teachers used and continue to use WhatsApp as a means to send curricular content, WhatsApp as an educational resource and WhatsApp as a means to maintain a relationship with families in the context of remote education.