TY - GEN
T1 - A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru
AU - Ruiz-Ocampo, D.
AU - Ñañez-Rebatta, A.
AU - Quiroz-Flores, J.
N1 - Publisher Copyright:
© 2023 American Institute of Physics Inc.. All rights reserved.
PY - 2023/1/30
Y1 - 2023/1/30
N2 - Today, the importance of maintaining quality standards in any business is fundamental to the success of the business, so having engineering tools helps a lot to integrate optimal quality into products and services. For its part, the retail store model provides great support to the commercial sector, but it presents many problems when it comes to maintaining ideal quality standards due to the versatility of its processes and products. This article seeks to establish a model that allows retailers to adapt to the use of Lean tools that improve the quality of service, reduce waste and increase the effectiveness of work. For this purpose, quality tools are integrated and the PMBOK guideline is used as a guide in a convenience store, also counting on the support of the organization for the validation of the proposal.
AB - Today, the importance of maintaining quality standards in any business is fundamental to the success of the business, so having engineering tools helps a lot to integrate optimal quality into products and services. For its part, the retail store model provides great support to the commercial sector, but it presents many problems when it comes to maintaining ideal quality standards due to the versatility of its processes and products. This article seeks to establish a model that allows retailers to adapt to the use of Lean tools that improve the quality of service, reduce waste and increase the effectiveness of work. For this purpose, quality tools are integrated and the PMBOK guideline is used as a guide in a convenience store, also counting on the support of the organization for the validation of the proposal.
UR - http://www.scopus.com/inward/record.url?scp=85147997781&partnerID=8YFLogxK
U2 - 10.1063/5.0119319
DO - 10.1063/5.0119319
M3 - Articulo (Contribución a conferencia)
AN - SCOPUS:85147997781
T3 - AIP Conference Proceedings
BT - 11th Annual International Conference, AIC 2021
A2 - Samad, Iskandar Abdul
A2 - Akhyar, null
PB - American Institute of Physics Inc.
T2 - 11th Annual International Conference: On Sciences and Engineering, AIC 2021
Y2 - 29 September 2021 through 30 September 2021
ER -