A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru

D. Ruiz-Ocampo, A. Ñañez-Rebatta, J. Quiroz-Flores

Producción científica: Capítulo del libro/informe/acta de congresoArticulo (Contribución a conferencia)revisión exhaustiva

Resumen

Today, the importance of maintaining quality standards in any business is fundamental to the success of the business, so having engineering tools helps a lot to integrate optimal quality into products and services. For its part, the retail store model provides great support to the commercial sector, but it presents many problems when it comes to maintaining ideal quality standards due to the versatility of its processes and products. This article seeks to establish a model that allows retailers to adapt to the use of Lean tools that improve the quality of service, reduce waste and increase the effectiveness of work. For this purpose, quality tools are integrated and the PMBOK guideline is used as a guide in a convenience store, also counting on the support of the organization for the validation of the proposal.

Idioma originalInglés
Título de la publicación alojada11th Annual International Conference, AIC 2021
Subtítulo de la publicación alojadaOn Sciences and Engineering
EditoresIskandar Abdul Samad, Akhyar
EditorialAmerican Institute of Physics Inc.
ISBN (versión digital)9780735443112
DOI
EstadoPublicada - 30 ene. 2023
Evento11th Annual International Conference: On Sciences and Engineering, AIC 2021 - Banda Aceh, Indonesia
Duración: 29 set. 202130 set. 2021

Serie de la publicación

NombreAIP Conference Proceedings
Volumen2613
ISSN (versión impresa)0094-243X
ISSN (versión digital)1551-7616

Conferencia

Conferencia11th Annual International Conference: On Sciences and Engineering, AIC 2021
País/TerritorioIndonesia
CiudadBanda Aceh
Período29/09/2130/09/21

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