TY - JOUR
T1 - Destination recovery during COVID-19 in an emerging economy: Insights from Perú
AU - Cambra-Fierro, Jesús J.
AU - Fuentes-Blasco, María
AU - Huerta-Álvarez, Rocío
AU - Olavarría-Jaraba, Ana
N1 - Publisher Copyright:
© 2021 The Author(s)
PY - 2022/9/1
Y1 - 2022/9/1
N2 - The onslaught of the COVID-19 pandemic has had a critical impact on the travel and tourism sector. Tourist destinations in developing countries are even more susceptible to negative trends of this sort due to the importance of tourism in emerging economies and the peculiarities of their infrastructures and healthcare systems. In such a context, the research develops a Partial Least Square (PLS) path modeling to analyze the impact of destination image and perceived health safety on perceived destination quality. We also assess the extent to which perceived quality impacts degree of destination loyalty and customer engagement. Results are based on a sample of 250 travelers visiting Lima during December 2020-January 2021.
AB - The onslaught of the COVID-19 pandemic has had a critical impact on the travel and tourism sector. Tourist destinations in developing countries are even more susceptible to negative trends of this sort due to the importance of tourism in emerging economies and the peculiarities of their infrastructures and healthcare systems. In such a context, the research develops a Partial Least Square (PLS) path modeling to analyze the impact of destination image and perceived health safety on perceived destination quality. We also assess the extent to which perceived quality impacts degree of destination loyalty and customer engagement. Results are based on a sample of 250 travelers visiting Lima during December 2020-January 2021.
KW - Customer engagement
KW - Destination image
KW - Destination loyalty
KW - Perceived health safety
KW - Perceived quality
UR - https://hdl.handle.net/20.500.12724/17908
UR - http://www.scopus.com/inward/record.url?scp=85122272197&partnerID=8YFLogxK
U2 - 10.1016/j.iedeen.2021.100188
DO - 10.1016/j.iedeen.2021.100188
M3 - Artículo (Contribución a Revista)
AN - SCOPUS:85122272197
SN - 2444-8834
VL - 28
SP - 1
EP - 9
JO - European Research on Management and Business Economics
JF - European Research on Management and Business Economics
IS - 3
M1 - 100188
ER -