Incremento del nivel de servicio en PYMES de consultoría ambiental mediante un modelo colaborativo entre Data Analytics y PDCA

Juan Carlos Quiroz-Flores, Guianella Chavez-Osorio, Sebastian Guillen-Valdivia

Producción científica: Capítulo del libro/informe/acta de congresoArticulo (Contribución a conferencia)revisión exhaustiva

1 Cita (Scopus)

Resumen

The value contributed by SMEs in the world is between 70% and 90% of global GDP [1]. However, environmental SMEs have shown delay in collecting reports due to lack of knowledge of digital transformation. This problem prevents them from meeting the projected demands. In this sense, to solve the identified problem, the collaborative model with the combination of Data Analytics, PDCA and 5S tools is proposed. The Data Analytics generates a positive link in organizations responds with agility [2] and understanding to the changes that occur and to be able to make decisions in time in an intelligent way and fast execution [3], since a point of benefit is to have the information available to people. The model was validated in an environmental consultancy, where the management of the company's activity is involved from the collection process and the development of key activities in information management and document processing. The generation of potential business drivers [4] allows the company to focus on an impact on core activities and operations [5]. The results were positive, the company was able to increase its indicators of number of completed reports by 95% and level of attention by 15%.

Título traducido de la contribuciónIncreased service level in environmental consulting SMEs through a collaborative model between Data Analytics and PDCA
Idioma originalEspañol
Título de la publicación alojadaProceedings of the 2nd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development
Subtítulo de la publicación alojadaExponential Technologies and Global Challenges: Moving Toward a New Culture of Entrepreneurship and Innovation for Sustainable Development, LEIRD 2022
EditoresMaria M. Larrondo Petrie, Jose Texier, Rodolfo Andres Rivas Matta
EditorialLatin American and Caribbean Consortium of Engineering Institutions
ISBN (versión digital)9786289520736
DOI
EstadoPublicada - 2022
Publicado de forma externa
Evento2nd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2022 - Virtual, Online, Colombia
Duración: 6 dic. 20227 dic. 2022

Serie de la publicación

NombreProceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volumen2022-December
ISSN (versión digital)2414-6390

Conferencia

Conferencia2nd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2022
País/TerritorioColombia
CiudadVirtual, Online
Período6/12/227/12/22

Palabras Clave

  • 5S
  • collaborators
  • Data analytics
  • digital transformation
  • PDCA

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