TY - CHAP
T1 - Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services
AU - Bustillos-Andia, Angel
AU - Rojas-Maylle, Miguel
AU - Quiroz-Flores, Juan Carlos
N1 - Publisher Copyright:
© 2022 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2022/1/1
Y1 - 2022/1/1
N2 - The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.
AB - The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.
KW - BPM
KW - Human Resources Services
KW - Kanban
KW - Lead Time
KW - Lean
KW - Standardized work
UR - https://hdl.handle.net/20.500.12724/17566
UR - http://www.scopus.com/inward/record.url?scp=85140033066&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/0f84b4b8-8ffb-3002-a3b3-d1fa960cdf4f/
U2 - 10.18687/LACCEI2022.1.1.81
DO - 10.18687/LACCEI2022.1.1.81
M3 - Capítulo
AN - SCOPUS:85140033066
SN - 9786289520705
T3 - Proceedings of the 20th LACCEI International Multi-Conference for Engineering, Education and Technology: “Education, Research and Leadership in Post-pandemic Engineering: Resilient, Inclusive and Sustainable Actions”
BT - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Pena, Andrea
A2 - Viloria, Jose Angel Sanchez
PB - Latin American and Caribbean Consortium of Engineering Institutions
T2 - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022
Y2 - 18 July 2022 through 22 July 2022
ER -