Integrated Lean-Route Planning model for incident reduction in a courier company: An Empirical Research in Perú

Jose Carlos Gonzalez-Ureta, Juan Carlos Quiroz-Flores

Producción científica: Capítulo del libro/informe/acta de congresoCapítulorevisión exhaustiva

Resumen

Currently, according to INEI in Peru, the courier sector has suffered a 26% contraction in demand. This means that SMEs belonging to the commerce and courier sector are facing great competition in the market due to the reduction in demand and that the same supply is maintained, i.e., the market has become more competitive. For this reason, SMEs that do not take into consideration this context present problems within their deliveries, these incidences harm the profitability of the company, which leads to a reduction in the level of service. This problem is mainly caused by an inadequate digitization method, an inadequate route assignment and over-deliveries produced by an inadequate plant distribution. To solve this problem, this research proposes an operations model based on Route Planning, SLP and Work Study tools. The research was able to reduce the delivery time by 18.6%, the percentage of classified documents was increased by 29.15% and the percentage of incidents by less than 3%, thus increasing the service level by 22%.

Idioma originalInglés
Título de la publicación alojadaACM International Conference Proceeding Series
EditorialAssociation for Computing Machinery
Páginas155-161
Número de páginas7
ISBN (versión digital)9781450395694
ISBN (versión impresa)9781450395694
DOI
EstadoPublicada - 12 ene. 2022
Publicado de forma externa
Evento3rd International Conference on Industrial Engineering and Industrial Management, IEIM 2022 - Barcelona, Espana
Duración: 12 ene. 202214 ene. 2022

Serie de la publicación

NombreACM International Conference Proceeding Series

Conferencia

Conferencia3rd International Conference on Industrial Engineering and Industrial Management, IEIM 2022
País/TerritorioEspana
CiudadBarcelona
Período12/01/2214/01/22

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