TY - CHAP
T1 - Management Model under the BPM Approach and DT Tools to Increase the Level of Sales in a Peruvian Nanostore
AU - Quiroz-Flores, Juan Carlos
AU - Valverde-Huaman, Carla Brenda
AU - Romero-Vega, Martin Alvaro
N1 - Publisher Copyright:
© 2022 IEEE.
PY - 2022/8/9
Y1 - 2022/8/9
N2 - Retail trade is one of the main economic activities most develop d in the MYPES of Peru; this sector faces the rapid growth of its competitors, which are convenience stores and discount stores, due to the model of modern business that they handle, affect the nanostores. According to the above, nanostores must acquire new ways to grow and outperform their competitors. Therefore, they must adapt to recent technological advances and apply more appropriate strategies for their growth. This study aims to redesign the commercial process of these businesses through the BPM methodology and DT tools to generate higher sales since they are currently at 40. 36% caused by poor management in their business process. After applying the model through the implementation method, sales increased by 69.55%, thus generating a more significant profit.
AB - Retail trade is one of the main economic activities most develop d in the MYPES of Peru; this sector faces the rapid growth of its competitors, which are convenience stores and discount stores, due to the model of modern business that they handle, affect the nanostores. According to the above, nanostores must acquire new ways to grow and outperform their competitors. Therefore, they must adapt to recent technological advances and apply more appropriate strategies for their growth. This study aims to redesign the commercial process of these businesses through the BPM methodology and DT tools to generate higher sales since they are currently at 40. 36% caused by poor management in their business process. After applying the model through the implementation method, sales increased by 69.55%, thus generating a more significant profit.
KW - business process management
KW - digital transformation
KW - nanostore
KW - POS
KW - sales level
UR - http://www.scopus.com/inward/record.url?scp=85137021964&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/7b7377f4-d488-3dad-bc23-234270319a2c/
U2 - 10.1109/icim56520.2022.00051
DO - 10.1109/icim56520.2022.00051
M3 - Capítulo
AN - SCOPUS:85137021964
SN - 9781665451741
T3 - 2022 8th International Conference on Information Management (ICIM)
SP - 241
EP - 245
BT - Proceedings - 2022 8th International Conference on Information Management, ICIM 2022
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 25 March 2022 through 27 March 2022
ER -