Service Management Model based on Lean Service Tools to Increase the Productivity Level of Operations in Peruvian SMEs in the Sports Sector

Título traducido de la contribución: Modelo de Gestión de Servicios basado en Herramientas Lean Service para Incrementar el Nivel de Productividad de las Operaciones en PyMEs Peruanas del Sector Deportivo

Santiago Andres, Nicolas Rodriguez, Alberto Flores Perez, Bertha Diaz Garay

Producción científica: Capítulo del libro/informe/acta de congresoArticulo (Contribución a conferencia)revisión exhaustiva

Resumen

The sports industry continues to show a drastic increase in its influence around the world. When mentioned, the first sector of the industry that comes to mind is the entertainment industry, with multiple million-dollar deals globally. However, the recreational sector is also growing at a significant rate, which means SMEs in this industry should try to follow this trend. This research focuses on the application of three tools that optimizes the circuit assembly time, increasing the productivity of a recreational center by allowing to expand the number of available shifts for the customers. The model presents the use of standard work as a measure to create patterns in the set-up process, 5s for the redistribution of the sporting materials, and systematic layout planning for the accommodation of the circuits and boxes. The validation method used was Arena Software and resulted in an increase of 10.82% of the productivity indicator, providing an effective service management model to be replicated in other companies. Furthermore, an economic and financial evaluation was carried through, as a validation method for the expansion of the number of available shifts, where the NPV for the proposed model resulted in USD 87,107, meanwhile the IRR achieved was 70%, and a cost-benefit indicator of 1.726.

Título traducido de la contribuciónModelo de Gestión de Servicios basado en Herramientas Lean Service para Incrementar el Nivel de Productividad de las Operaciones en PyMEs Peruanas del Sector Deportivo
Idioma originalInglés
Título de la publicación alojadaProceedings of the 2023 10th International Conference on Industrial Engineering and Applications, ICIEA-EU 2023
EditorialAssociation for Computing Machinery
Páginas114-120
Número de páginas7
ISBN (versión digital)9781450398527
DOI
EstadoPublicada - 9 ene. 2023
Evento10th International Conference on Industrial Engineering and Applications, ICIEA-EU 2023 - Rome, Italia
Duración: 9 ene. 202311 ene. 2023

Serie de la publicación

NombreACM International Conference Proceeding Series

Conferencia

Conferencia10th International Conference on Industrial Engineering and Applications, ICIEA-EU 2023
País/TerritorioItalia
CiudadRome
Período9/01/2311/01/23

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