TY - JOUR
T1 - The Contribution of Knowledge Management Practices for Developing Dynamic Capabilities: Exploring Routines in the Services Sector
AU - Ferasso, Marcos
AU - Damke, Elói Junior
AU - Hattore, Jessica Ramirez
AU - Dechechi, Eduardo César
N1 - Publisher Copyright:
© 2021 Taylor & Francis Group, LLC.
PY - 2021/4/1
Y1 - 2021/4/1
N2 - The purpose of this manuscript is to identify the contribution of knowledge management practices for developing dynamic capabilities in a service sector company. For this case study, the dataset comprised ten interviews with company employees and managers and was analyzed using a pattern-matching technique based on the literature. The main findings were that the company mapped its organizational actions in each process of knowledge management, which was the basis for the development of its dynamic capabilities. The development of such capabilities enabled the company to analyze possible applications and improve the existing routines.
AB - The purpose of this manuscript is to identify the contribution of knowledge management practices for developing dynamic capabilities in a service sector company. For this case study, the dataset comprised ten interviews with company employees and managers and was analyzed using a pattern-matching technique based on the literature. The main findings were that the company mapped its organizational actions in each process of knowledge management, which was the basis for the development of its dynamic capabilities. The development of such capabilities enabled the company to analyze possible applications and improve the existing routines.
KW - Dynamic capabilities
KW - knowledge management
KW - organizational knowledge
KW - practices
KW - service sector
UR - https://hdl.handle.net/20.500.12724/12865
UR - http://www.scopus.com/inward/record.url?scp=85103601170&partnerID=8YFLogxK
U2 - https://doi.org/10.1080/10978526.2021.1903912
DO - https://doi.org/10.1080/10978526.2021.1903912
M3 - Article (Contribution to Journal)
SN - 1528-6932
VL - 23
SP - 73
EP - 91
JO - Latin American Business Review
JF - Latin American Business Review
IS - 1
ER -